We work with leading companies across all sectors, from retail/consumer to industrials, healthcare, financial services, tech, media, telecoms, utilities, B2B services and public sector.


B2B & Professional Services

Our clients range from professional service firms to business support services such as catering, hygiene, leasing and maintenance. We help them drive performance through operational improvement, strategic growth at home and abroad, commercial effectiveness in their salesforces and pricing, and digital transformation from back to front office.

Related case studies

Full potential strategy for a global law firm

Led a global strategy refresh for an international law firm’s transition to a new Managing Partner, underpinning a surge in performance.

Our robust assessment of the current position created a common view across the partnership of the business' strengths and pressing challenges; we then supported conversations across the leadership that developed shared beliefs, reconfirmed purpose and aspirations, and defined goals for the next three years, including where to play. We went on to refine the strategy in key areas, equipping the managing partner with a powerful blueprint for success.

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Rollup acquisitions for a PE-owned benchmarking provider

Assessed a new market opportunity for a cost benchmarking company in the automotive sector, leading rapidly to making acquisition approaches.

Our client foresaw new growth opportunities working with automotive OEMs as they shift their R&D focus to electric and autonomous driving vehicles. Building a thorough understanding of competitor strategies, evolving customer needs and the changing dynamics in the automotive sector, we validated the client’s hypothesis about the attractiveness of creating a new service offer and defined where to play, ultimately identifying two acquisition targets, conducting diligence, and building a high-level integration plan.

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Vendor due diligence in machine parts cleaning

Commercial due diligence for a private equity-backed specialist cleaning provider, shaping a compelling and robust assessment to underpin a successful sale. ​ ​

Based on diligent research and analysis, our grounded assessment of the industry’s size and our client’s potential supported a strong case for the continued profitable growth of the business - into the white space our work identified.​

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Sales optimisation for an office services player

Developed a detailed strategy to double gross margin in a key customer category for this provider of B2B document management solutions.

For the client’s commercial customers, based on contract and financial analysis as well as customer insight, we developed a pragmatic customer segmentation, and tailored value propositions. The strategy would double the gross margin generated by commercial customers, improving value per sale, volume of sales, salesforce productivity and cost per unit of sales.

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Strategic roadmap for an ESG data provider

For an ESG data provider focused on supply chain traceability, developed strategic options to move into adjacent themes, particularly ‘Environmental.’

The fast-shifting world of ESG reporting was presenting threats and opportunities to our client, for decades a market leader reporting on social and human rights in the supply chains of consumer and retail multinationals. We provided a thoroughgoing market assessment and shaped a roadmap for the client to develop from core strengths into new themes, maintaining its competitive position.

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International growth acceleration in B2B software

Supported an international tech-helpdesk software developer to accelerated growth through better-targeted expansion and product development. ​

Working in close collaboration with client teams across highly entrepreneurial and autonomous country organisations, we defined a unified, “biggest bang for our buck” growth path that would shift behaviours and successfully focus commercial and development efforts.

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Transformation programme design for a B2B technology provider

Supported this tech company to rapidly detail a transformation programme to increase profits by 5-6%

In a rapid and pragmatic effort we set up a PMO and led the mapping out of initiatives, a tight prioritisation, more detailed design on priority workstreams and the technical setup of programme tracking, leaving the client set up to deliver the implementation internally.

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