Our work

We work with leading companies across the world in all sectors to solve their most pressing business issues, from strategy to operations, organisation, and transformation.

We work with demanding clients and thrive on their challenge

Business leaders operating in an increasingly competitive and uncertain world need wise counsel from people they trust. The advice needs to be backed by rigorous analysis; grounded in the reality of the market, the business and its people; and owned by those who will deliver it. Eden McCallum’s unique consulting approach – working with hybrid teams of independent consultants and in-house partners and analysts – is designed to meet those needs.

We work with leading companies across all sectors, from retail/consumer to industrials, healthcare, tech, media, telecomms, utilities, B2B services and financial services.

Our strategy work includes growth, digital, sustainability and M&A, and our transformation work encompasses operational performance improvement, organisation, and commercial effectiveness. We work with clients to answer the ‘what’ and the ‘how’, and to help them make it happen.

Client perspectives

Dawn Airey

Non-Exec Director
Former SVP EMEA, Yahoo!; President CLT UFA; Chairman and CEO, Channel Five

"Eden McCallum are different: They bring the professional rigour you’d expect, but work in a more inclusive fashion – gentle on the surface, but steely underneath. They’re never afraid to challenge and they don’t allow us to duck difficult decisions, but do so with grace, sympathy, and humour."

David Taylor-Smith

Chairman and Private Equity Advisor
Former CEO, phs

"The Eden McCallum team were fast, responsive, insightful and a pleasure to work with.”

Tim Hammond

Chair, NED
Former CEO, Four Seasons Healthcare; Elior; Barchester Healthcare

"The fit of the Eden McCallum consultants - their experience and their ability to integrate with our teams - is what really makes the difference and gives projects tangible business impact."

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Case studies

View more of our work

Global turnaround strategy in building supplies

Rapidly delivered a global turnaround strategy for a builders merchant that ultimately trebled its share price.

Our focused and pragmatic work, spanning 52 businesses in differing market conditions around the globe, delivered a clear blueprint for the company’s restructuring, and the client’s successful execution returned them to profitable growth.

Commercial due diligence in fashion retail

Strategic due diligence in fashion retail, leading to our Private Equity client’s successful acquisition of the business.

Our detailed diligence combined market and competitor analysis with customer research in 4 markets to evaluate the growth potential for the brand across geographies, categories and channels over the next 5 years.

Cost reduction PMO for a leading retail bank

Designed and led a cost reduction programme for a retail bank to drive a further 10% out of an already-lean cost base.

The programme deliberately combined our external orchestration, expertise and challenge with firmly-held internal accountability for identifying and driving out the programme’s benefits, resulting in high levels of ownership. The successful implementation quickly realised a first tranche of benefits and is on track to deliver them all within a three year period.

International market entry in sustainability technology

For a multinational utility, developed the strategy and roadmap to build their innovative Air Quality business in two key markets internationally - the UK and the Middle-East.

In both chosen geographies our market scan identified the most attractive markets, unpicking a complex web of air quality issues, sectors, and drivers of investment in clean air such as regulation and public sentiment. In the most attractive markets we worked with local stakeholders internally to derive more detailed plans that everyone could get behind, resulting in a roadmap the teams went on to adopt as their ‘bible’.

Packaging and pricing for a B2C online learning provider

Developed a pricing and packaging strategy to fuel profitable growth for a B2C online learning provider recently acquired by a PE firm.

We supported a client team to develop a new model for this K-12 education provider that would enhance conversion and extension rates, improve cross-selling and upselling, and better align price with value delivered. Based on our customer and competitor insight and analyses, we developed a good-better-best model set to drive significant new user growth and lift average revenue per user by 2% a year.

Implementing the Agile transition for a European insurer

Led an Agile transformation for a European insurer, releasing significant cost savings and a step-change in customer and market responsiveness.

This ambitious new organisation drastically delayered the business and fundamentally redrew team structures. We set up the PMO and workstreams, worked with teams to detail the design and the implementation, and coached the workstreams beyond ‘day one’, fine-tuning governance and unblocking obstacles to delivery.

Payments strategy for a global airline

Developed a strategy for this international airline’s payments operations, shaping a potential £50m revenue uplift and £10-20m cost reduction.

We assessed the customer journey vs. their future needs and developed initiatives to significantly upgrade the customer experience, embed a multi-acquirer strategy, reduce fees to existing acquirers, and define a new payments system architecture.

Deal defence and carveouts for a global mining company

Supported a global mining player to fight off a hostile takeover bid.

With everything at stake, we worked with this leading multinational on investor communications and the divestment of non-core businesses.

Post-merger integration of two pharmacy chains

Integrated two pharmacy chains in continental Europe, delivering a smooth transition and almost double the targeted synergies.

With our seasoned consultants leading client teams, we designed and delivered the integration across all functions, with minimal disruption to operations, successfully bringing together competitors into one organisation. The integration ran on target, and far exceeded financial expectations. Today, the client is developing its next phase of growth, with our support.

Growth potential in diagnostics & outpatient services

Detailed a compelling growth story for a European healthcare provider, leading a minority investor to acquire the company.

We examined expansion opportunities within and beyond the company’s existing footprint of geographies, services, and modalities. This included assessing the impact of disruptive technologies, and evaluating the best routes to realizing the opportunities, whether organically or through M&A and partnerships. The investor acquired the company outright on the strength of our findings, and the growth plan was implemented, driving significant value.

Value creation in home appliance aftercare

Developed an ambitious value creation plan with a PE-backed insurance player, transforming every aspect of the customer journey and set to deliver a £65m increase in EBITDA.

Working hand in hand with the executive committee and a dedicated client team, we developed an ambitious and achievable plan focused initially on digital transformation and cost reduction to create a scalable foundation for growth; the plan has already delivered sharply improved customer satisfaction as well as the targeted cost savings.

Business-wide cost reduction for a UK restaurant group

For one of UK’s largest casual dining chains, we identified efficiencies of £20-40m, and supported the resulting transformation.

Our work covered multiple brands, regional and head office functions and all restaurant operations. We rapidly identified savings to be achieved through labour scheduling, operational process improvement, head office cost-cutting and reducing complexity. We went on to support the client to detail, trial and implement the plans, including running the transformation PMO.