We work with leading companies across all sectors, from retail/consumer to industrials, healthcare, financial services, tech, media, telecoms, utilities, B2B services and public sector.



We work with a broad range of retail clients, from value to luxury players, including some of the world’s largest supermarkets and specialist retailers in fashion, homewares, accessories, DIY and beauty. In this ever more competitive arena we have helped our clients expand internationally, become truly omnichannel or world-leading online pure plays, hone their customer propositions, optimise their organisation and operations, and reduce their costs.

Related case studies

Offshoring commercial functions for a leading retailer

Developed the roadmap for this business to offshore commercial activities, breaking new ground

We supported this client to define an offshoring approach that would minimise risk in these critical functions, resulting in a roadmap for the phased transfer of c.15% of roles in the in-scope teams.

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International growth for a luxury brand

For a British luxury brand, developed the strategy to double the size of their US business.

We developed strategies by category, channel and customer segment, grounded in consumer and competitor research and in a detailed review of the brand’s sales performance. We also recommended operational changes and shaped the next steps for implementation.

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Omnichannel B&M organisation for a luxury retailer

Embedded a new omnichannel organisation and ways of working for this luxury department store group’s buying and merchandising functions.

We worked with this long-standing client to model their ‘as is’ and ‘to be’ B&M processes and structures, frame options and tradeoffs, and detail the agreed structure and implementation plans. We then supported the first wave of their successful rollout, which would enhance stock availability and customer service, while also future-proofing the organisation for ever-accelerating online growth.

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Commercial due diligence in fashion retail

Strategic due diligence in fashion retail, leading to our Private Equity client’s successful acquisition of the business.​ ​

Our detailed diligence combined market and competitor analysis with customer research in 4 markets to evaluate the growth potential for the brand across geographies, categories and channels over the next 5 years. ​

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5-year full potential strategy for a luxury brand

For a PE-backed global luxury brand, developed a 5-year growth plan in preparation for a successful sale.​

​Following a turnaround, this rigorously prepared plan defined and validated the company’s growth strategy and full potential in Europe, the US and Asia. Developed in a highly collaborative process with management, the PE firm and bankers, the vision for success was grounded and aligned, leading to a broad range of buyers and an attractive valuation. ​

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Profitable growth in multichannel grocery

For a world-leading supermarket, shaped an ambitious profitable growth strategy for online grocery.

A root and branch review of the online proposition, operations and economics and an integrated view of the customer across channels forged the basis for an accelerated growth strategy, and inspired a shift to omnichannel thinking across the organisation.

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Expansion into Europe for a UK general retailer

Developed a robust European expansion plan for a fast-growing PE-backed retailer in the UK.​

Based on this rigorous international expansion roadmap and the grounded entry plan for the initial market, the client went on to demonstrate its growth potential with rapid store rollouts. The international growth story underpinned a successful sale of the business.​

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Rethinking the cost base in online retail

Supported an online multi-category retailer in a radical rethink of their cost base to generate sustainable savings. ​

The client’s successful implementation of the resulting programme overcame organisational fatigue with in-year cost challenges, to deliver sustainable savings of 15% of the addressable cost base over 3 years.​

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Data vision for an art and luxury business

With a world-leading, high-touch art and luxury business, we developed the data vision and change programme to transform the employee and client experience.​ ​

Working closely with the client, we defined a new 'Data Vision' to transform the client’s traditional, relationship-based sales organisation’s trust in data, and developed the programme required to embed the new approaches; this included designing the engagement and communications plan, the ongoing data governance structure, and the integrated roadmap to a successful implementation. ​

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