Case studies

As well as shaping and running the integration management office, our senior team developed the operation model design for the merged business, and facilitated senior stakeholders from both sides in brokering agreements on the knottiest issues and bottlenecks, resulting in a well managed integration.

Spanning organisation design and complex change management, our work brought a highly autonomous set of creative organisations together, preserving their individual spirit while releasing powerful synergies, and building profitable links between the region and head office.

Our ground-breaking and highly technical analyses established the real, feasible opportunities in this new market as well as how to capture them, growth potential that rescued a successful sale of the business.

Working in an open-book, creative and collaborative way across the business, our work penetrated through resistance and risk of rejection to successfully identify, design and deliver these significant cuts, underpinning a successful future for the company.

With everything at stake, we worked with this leading multinational on investor communications and the divestment of non-core businesses.

The new proposition was designed to target companies and public sector departments with large workforces on the road, such as salesmen and field engineers. Our analysis and proposition development addressed specific needs and pain points in this segment, from bookings and expenses management, through to guest experience such as parking and check-in/out.

Working with a proven procurement diagnostic framework, through analyses and workshopping with procurement staff we honed in on the priority areas of opportunity, and ultimately identified £55m of annual savings off a £750m addressable spend. We went on to programme manage the implementation, support specific workstreams and negotiations, and train teams to ensure skills transfer.

We scanned international markets to identify those with the highest potential for our client’s brand, prioritised these based on a thorough assessment of performance drivers, and recommended potential alternative capital structures to fund the rollout. The client went on to accelerate their expansion, and today international is the main driver of corporate growth.

We supported this international group of fitness clubs to develop, test and implement an app that lifted their engagement with customers from solely in-club interactions, to wider healthy lifestyle management. We mapped the ‘to be’ customer journey at every stage, detailing the proposition, steps to implement, and KPIs. The app trialled and successfully launched in a first territory, and was rolled out across other markets.

Drawing on research and conjoint analysis of customers and travel bookers, we developed a compelling opportunity to offer a service designed for the business traveller segment, addressing specific pain points at a premium price. We went on to detail the proposition and business case – from ticketing, to service, and car configuration – which became a central pillar in the franchise’s growth story.