Case studies

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Targeting investment in disadvantaged young people

Collaborated with our NGO partner Impetus to define how best to target funding and support for disadvantaged young people at risk of falling outside mainstream schooling.

Alternative Provision (AP) is education for pupils who do not attend mainstream school, for reasons including exclusion and illness. Our team worked to define the AP market’s size, structure and cost drivers, to identify trends, participants, current outcomes and funding sources, and from there to determine with the Impetus team where and how to focus their limited resources.

Strategic plan for a growing environmental initiative

Developed a strategic and operational plan to accelerate the impact of an international initiative that raises awareness of nature-based solutions’ role in mitigating the effects of climate change.

Based in reaffirmed purpose and outcomes, and with a clear line of sight to funding, we worked to define the organisation’s 5-year strategy, mandate and governance. Together we went on to design the operating model and resourcing needed to enable successful delivery, and to develop the business case and implementation plan.

Improving technology sector access and diversity

Supported the expansion plans of a digital skills education charity focused on widening access to tech careers for low income, female and ethnic minority young people.

Expansion to a new 6th form facility formed a key part of the charity’s ambitious growth plans. We worked with management to identify the most promising schools to target in the new catchment area. Through desk research and internal interviews, we helped management develop a strategically considered and tiered outreach plan that fed into a broader outreach strategy for the organisation.

Contact centre optimisation for a telco

With a major UK Telco, we reconfigured the customer service delivery model to realise £30m savings and enhance performance.

Over 12 months, our combined client and consultant teams implemented a programme to consolidate the call centre footprint and rationalise outsourced partnerships, exit high-cost sites, and increase cross-selling and multi-branding. The rapid transition was delivered with minimal impact on customers, and left the business well-positioned to cost effectively expand their proposition.

Integrating adjacent companies in education content

Managed the successful merger integration of two leading players in the educational sector.

As well as shaping and running the integration management office, our senior team developed the operation model design for the merged business, and facilitated senior stakeholders from both sides in brokering agreements on the knottiest issues and bottlenecks, resulting in a well managed integration.

Integrating a family of creative companies

Designed and supported the integration of standalone companies within a key region for a global media player, unlocking significant upside in both cost and revenue.

Spanning organisation design and complex change management, our work brought a highly autonomous set of creative organisations together, preserving their individual spirit while releasing powerful synergies, and building profitable links between the region and head office.

Digital revenue capture for a media rights holder

Enabled a television producer to unlock a substantial untapped digital revenue stream for its back catalogue of titles.

Our ground-breaking and highly technical analyses established the real, feasible opportunities in this new market as well as how to capture them, growth potential that rescued a successful sale of the business.

Deep cost-cutting for a media company

Supported a media organisation to reduce its cost base by over 25%, enabling its successful sale.

Working in an open-book, creative and collaborative way across the business, our work penetrated through resistance and risk of rejection to successfully identify, design and deliver these significant cuts, underpinning a successful future for the company.

Deal defence and carveouts for a global mining company

Supported a global mining player to fight off a hostile takeover bid.

With everything at stake, we worked with this leading multinational on investor communications and the divestment of non-core businesses.

Proposition development for a hotel chain

Developed a new B2B proposition for a major UK hotel operator, enabling business travellers to become their biggest segment.

The new proposition was designed to target companies and public sector departments with large workforces on the road, such as salesmen and field engineers. Our analysis and proposition development addressed specific needs and pain points in this segment, from bookings and expenses management, through to guest experience such as parking and check-in/out.