Case studies

Working with a proven procurement diagnostic framework, through analyses and workshopping with procurement staff we honed in on the priority areas of opportunity, and ultimately identified £55m of annual savings off a £750m addressable spend. We went on to programme manage the implementation, support specific workstreams and negotiations, and train teams to ensure skills transfer.

We scanned international markets to identify those with the highest potential for our client’s brand, prioritised these based on a thorough assessment of performance drivers, and recommended potential alternative capital structures to fund the rollout. The client went on to accelerate their expansion, and today international is the main driver of corporate growth.

We supported this international group of fitness clubs to develop, test and implement an app that lifted their engagement with customers from solely in-club interactions, to wider healthy lifestyle management. We mapped the ‘to be’ customer journey at every stage, detailing the proposition, steps to implement, and KPIs. The app trialled and successfully launched in a first territory, and was rolled out across other markets.

Drawing on research and conjoint analysis of customers and travel bookers, we developed a compelling opportunity to offer a service designed for the business traveller segment, addressing specific pain points at a premium price. We went on to detail the proposition and business case – from ticketing, to service, and car configuration – which became a central pillar in the franchise’s growth story.

With our seasoned consultants leading client teams, we designed and delivered the integration across all functions, with minimal disruption to operations, successfully bringing together competitors into one organisation. The integration ran on target, and far exceeded financial expectations. Today, the client is developing its next phase of growth, with our support.

Our expert team of strategists built credibility with highly technical teams and conducted a diagnostic of cutting edge R&D entities and pipelines. The resulting recommendations would focus development, unlock group synergies, and more profitably utilise resources. Based on our granular and robust assessment, developed in close collaboration with company teams, the PE firm agreed to further investment, and the plan is now being implemented.

Our experienced team set the integration back on course, by resetting the programme’s structure, governance, objectives, timescales and measures, and by successfully bridging the parent company’s needs to maximise value with the expectations of the acquiree management team.

Working closely with the CEO and his leadership team, we identified strategic options, evaluated them against criteria such as market positioning, critical success factors, financial impact and ease of implementation, and developed a 5-year action plan based on the strategic option selected: to embark upon an ambitious transformation from local specialist hospital, to national service and centre of excellence.

We examined expansion opportunities within and beyond the company’s existing footprint of geographies, services, and modalities. This included assessing the impact of disruptive technologies, and evaluating the best routes to realizing the opportunities, whether organically or through M&A and partnerships. The investor acquired the company outright on the strength of our findings, and the growth plan was implemented, driving significant value.

The programme deliberately combined our external orchestration, expertise and challenge with firmly-held internal accountability for identifying and driving out the programme’s benefits, resulting in high levels of ownership. The successful implementation quickly realised a first tranche of benefits and is on track to deliver them all within a three year period.