Case studies
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Procurement optimisation for a leisure group
For a multi-brand leisure company, led a procurement diagnostic that delivered over 7% savings across the business.
Working with a proven procurement diagnostic framework, through analyses and workshopping with procurement staff we honed in on the priority areas of opportunity, and ultimately identified £55m of annual savings off a £750m addressable spend. We went on to programme manage the implementation, support specific workstreams and negotiations, and train teams to ensure skills transfer.
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International expansion for a hotels group
For a multi-national hotel company, developed an international growth strategy with the potential to double the size of the business.
We scanned international markets to identify those with the highest potential for our client’s brand, prioritised these based on a thorough assessment of performance drivers, and recommended potential alternative capital structures to fund the rollout. The client went on to accelerate their expansion, and today international is the main driver of corporate growth.
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Digital transformation for a health club chain
Mapped a new digital customer journey for a fitness group making a fundamental shift in its relationships with its customers.
We supported this international group of fitness clubs to develop, test and implement an app that lifted their engagement with customers from solely in-club interactions, to wider healthy lifestyle management. We mapped the ‘to be’ customer journey at every stage, detailing the proposition, steps to implement, and KPIs. The app trialled and successfully launched in a first territory, and was rolled out across other markets.
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Proposition development for a UK rail operator
Shaped a new premium offer for a major UK rail operator’s business passengers.
Drawing on research and conjoint analysis of customers and travel bookers, we developed a compelling opportunity to offer a service designed for the business traveller segment, addressing specific pain points at a premium price. We went on to detail the proposition and business case – from ticketing, to service, and car configuration – which became a central pillar in the franchise’s growth story.
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Post-merger integration of two pharmacy chains
Integrated two pharmacy chains in continental Europe, delivering a smooth transition and almost double the targeted synergies.
With our seasoned consultants leading client teams, we designed and delivered the integration across all functions, with minimal disruption to operations, successfully bringing together competitors into one organisation. The integration ran on target, and far exceeded financial expectations. Today, the client is developing its next phase of growth, with our support.
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Performance improvement for a high tech player
Delivered a complex and sensitive performance diagnostic for a PE-owned entity, leading to further investment and a shared way forward.
Our expert team of strategists built credibility with highly technical teams and conducted a diagnostic of cutting edge R&D entities and pipelines. The resulting recommendations would focus development, unlock group synergies, and more profitably utilise resources. Based on our granular and robust assessment, developed in close collaboration with company teams, the PE firm agreed to further investment, and the plan is now being implemented.
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Integration reset for a global hotel operator
For a top 5 global hotel operator, turned around a failing merger integration programme to deliver on synergies and forge a new international brand.
Our experienced team set the integration back on course, by resetting the programme’s structure, governance, objectives, timescales and measures, and by successfully bridging the parent company’s needs to maximise value with the expectations of the acquiree management team.
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Strategy development for a specialist UK hospital
For a UK hospital specialised in neuro-disability, developed a strategy to deliver best-in-field treatment nationally and double in size.
Working closely with the CEO and his leadership team, we identified strategic options, evaluated them against criteria such as market positioning, critical success factors, financial impact and ease of implementation, and developed a 5-year action plan based on the strategic option selected: to embark upon an ambitious transformation from local specialist hospital, to national service and centre of excellence.
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Growth potential in diagnostics & outpatient services
Detailed a compelling growth story for a European healthcare provider, leading a minority investor to acquire the company.
We examined expansion opportunities within and beyond the company’s existing footprint of geographies, services, and modalities. This included assessing the impact of disruptive technologies, and evaluating the best routes to realizing the opportunities, whether organically or through M&A and partnerships. The investor acquired the company outright on the strength of our findings, and the growth plan was implemented, driving significant value.
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Cost reduction PMO for a leading retail bank
Designed and led a cost reduction programme for a retail bank to drive a further 10% out of an already-lean cost base.
The programme deliberately combined our external orchestration, expertise and challenge with firmly-held internal accountability for identifying and driving out the programme’s benefits, resulting in high levels of ownership. The successful implementation quickly realised a first tranche of benefits and is on track to deliver them all within a three year period.
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