Case studies

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M&A strategy for a composite insurance company

For a European composite insurance company, developed an M&A strategy that enabled them to capture a market leading position.

Our team worked closely with the client’s Strategy and M&A heads to shape an acquisition strategy underpinned by strategic analysis per business line, the evaluation of alternative strategic scenarios, and prioritised target lists for each scenario. The result was a shared strategy that the client went on to execute with great success.

Digital strategy for an FMCG manufacturer

Developed the digital strategy and transformation plan to enable a global lifestyle consumer goods company to meet ambitious growth aspirations.

Working closely with the client, we shaped a new vision grounded in market, customer and consumer insight and financial analysis, and together went on to define the programme required to deliver the new vision, culminating in a thoroughly-defined implementation roadmap.

International growth for a luxury brand

For a British luxury brand, developed the strategy to double the size of their US business.

We developed strategies by category, channel and customer segment, grounded in consumer and competitor research and in a detailed review of the brand’s sales performance. We also recommended operational changes and shaped the next steps for implementation.

Omnichannel B&M organisation for a luxury retailer

Embedded a new omnichannel organisation and ways of working for this luxury department store group’s buying and merchandising functions.

We worked with this long-standing client to model their ‘as is’ and ‘to be’ B&M processes and structures, frame options and tradeoffs, and detail the agreed structure and implementation plans. We then supported the first wave of their successful rollout, which would enhance stock availability and customer service, while also future-proofing the organisation for ever-accelerating online growth.

Breakthrough strategy for an ocean logistics player

Facilitated a game-changing internal strategy development process for this private equity- owned global ocean logistics provider, resolving years-long strategic dilemmas.

Drawing on deep internal expertise and extensive research, analysis and challenge, together we created a growth strategy to strengthen their core business and develop new adjacent service lines. We went on to shape a comprehensive plan to implement the new strategy, as well as the organisational change to deliver it.

Sales optimisation for an office services player

Developed a detailed strategy to double gross margin in a key customer category for this provider of B2B document management solutions.

For the client’s commercial customers, based on contract and financial analysis as well as customer insight, we developed a pragmatic customer segmentation, and tailored value propositions. The strategy would double the gross margin generated by commercial customers, improving value per sale, volume of sales, salesforce productivity and cost per unit of sales.

Targeting investment in disadvantaged young people

Collaborated with our NGO partner Impetus to define how best to target funding and support for disadvantaged young people at risk of falling outside mainstream schooling.

Alternative Provision (AP) is education for pupils who do not attend mainstream school, for reasons including exclusion and illness. Our team worked to define the AP market’s size, structure and cost drivers, to identify trends, participants, current outcomes and funding sources, and from there to determine with the Impetus team where and how to focus their limited resources.

Strategic plan for a growing environmental initiative

Developed a strategic and operational plan to accelerate the impact of an international initiative that raises awareness of nature-based solutions’ role in mitigating the effects of climate change.

Based in reaffirmed purpose and outcomes, and with a clear line of sight to funding, we worked to define the organisation’s 5-year strategy, mandate and governance. Together we went on to design the operating model and resourcing needed to enable successful delivery, and to develop the business case and implementation plan.

Improving technology sector access and diversity

Supported the expansion plans of a digital skills education charity focused on widening access to tech careers for low income, female and ethnic minority young people.

Expansion to a new 6th form facility formed a key part of the charity’s ambitious growth plans. We worked with management to identify the most promising schools to target in the new catchment area. Through desk research and internal interviews, we helped management develop a strategically considered and tiered outreach plan that fed into a broader outreach strategy for the organisation.

Contact centre optimisation for a telco

With a major UK Telco, we reconfigured the customer service delivery model to realise £30m savings and enhance performance.

Over 12 months, our combined client and consultant teams implemented a programme to consolidate the call centre footprint and rationalise outsourced partnerships, exit high-cost sites, and increase cross-selling and multi-branding. The rapid transition was delivered with minimal impact on customers, and left the business well-positioned to cost effectively expand their proposition.