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Fresh Case Studies

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Improving technology sector access and diversity

Supported the expansion plans of a digital skills education charity focused on widening access to tech careers for low income, female and ethnic minority young people.

Expansion to a new 6th form facility formed a key part of the charity’s ambitious growth plans. We worked with management to identify the most promising schools to target in the new catchment area. Through desk research and internal interviews, we helped management develop a strategically considered and tiered outreach plan that fed into a broader outreach strategy for the organisation.

Contact centre optimisation for a telco

With a major UK Telco, we reconfigured the customer service delivery model to realise £30m savings and enhance performance.

Over 12 months, our combined client and consultant teams implemented a programme to consolidate the call centre footprint and rationalise outsourced partnerships, exit high-cost sites, and increase cross-selling and multi-branding. The rapid transition was delivered with minimal impact on customers, and left the business well-positioned to cost effectively expand their proposition.

Integrating a family of creative companies

Designed and supported the integration of standalone companies within a key region for a global media player, unlocking significant upside in both cost and revenue.

Spanning organisation design and complex change management, our work brought a highly autonomous set of creative organisations together, preserving their individual spirit while releasing powerful synergies, and building profitable links between the region and head office.

Integrating adjacent companies in education content

Managed the successful merger integration of two leading players in the educational sector.

As well as shaping and running the integration management office, our senior team developed the operation model design for the merged business, and facilitated senior stakeholders from both sides in brokering agreements on the knottiest issues and bottlenecks, resulting in a well managed integration.

Digital revenue capture for a media rights holder

Enabled a television producer to unlock a substantial untapped digital revenue stream for its back catalogue of titles.

Our ground-breaking and highly technical analyses established the real, feasible opportunities in this new market as well as how to capture them, growth potential that rescued a successful sale of the business.

Deep cost-cutting for a media company

Supported a media organisation to reduce its cost base by over 25%, enabling its successful sale.

Working in an open-book, creative and collaborative way across the business, our work penetrated through resistance and risk of rejection to successfully identify, design and deliver these significant cuts, underpinning a successful future for the company.

Proposition development for a hotel chain

Developed a new B2B proposition for a major UK hotel operator, enabling business travellers to become their biggest segment.

The new proposition was designed to target companies and public sector departments with large workforces on the road, such as salesmen and field engineers. Our analysis and proposition development addressed specific needs and pain points in this segment, from bookings and expenses management, through to guest experience such as parking and check-in/out.

Post-merger integration of two pharmacy chains

Integrated two pharmacy chains in continental Europe, delivering a smooth transition and almost double the targeted synergies.

With our seasoned consultants leading client teams, we designed and delivered the integration across all functions, with minimal disruption to operations, successfully bringing together competitors into one organisation. The integration ran on target, and far exceeded financial expectations. Today, the client is developing its next phase of growth, with our support.

Integration reset for a global hotel operator

For a top 5 global hotel operator, turned around a failing merger integration programme to deliver on synergies and forge a new international brand.

Our experienced team set the integration back on course, by resetting the programme’s structure, governance, objectives, timescales and measures, and by successfully bridging the parent company’s needs to maximise value with the expectations of the acquiree management team.

Payments strategy for a global airline

Developed a strategy for this international airline’s payments operations, shaping a potential £50m revenue uplift and £10-20m cost reduction.

We assessed the customer journey vs. their future needs and developed initiatives to significantly upgrade the customer experience, embed a multi-acquirer strategy, reduce fees to existing acquirers, and define a new payments system architecture.

Governance design for global conservation prize

Designed the governance of a prestigious global environmental prize, to support its successful transition from within a leading philanthropic foundation.

Conducting in-depth research with multiple stakeholders to determine the criteria for successful governance and define possible options, we agreed and detailed a governance structure which would enable the newly independent entity to realise its global ambitions.

Deep cost-cutting for a media company

Supported a media organisation to reduce its cost base by over 25%, enabling its successful sale.

Working in an open-book, creative and collaborative way across the business, our work penetrated through resistance and risk of rejection to successfully identify, design and deliver these significant cuts, underpinning a successful future for the company.

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