Case studies

Our client had shaped a high-level approach for a new, tech-enabled D2C proposition to the mass affluent, advised retirement segment. Working closely with the group strategy team, we validated and refined their plans, building a more detailed blueprint and enabling them to gain internal and board backing for further investment.

The fast-shifting world of ESG reporting was presenting threats and opportunities to our client, for decades a market leader reporting on social and human rights in the supply chains of consumer and retail multinationals. We provided a thoroughgoing market assessment and shaped a roadmap for the client to develop from core strengths into new themes, maintaining its competitive position.

We assessed the customer journey vs. their future needs and developed initiatives to significantly upgrade the customer experience, embed a multi-acquirer strategy, reduce fees to existing acquirers, and define a new payments system architecture.

Working inclusively across a global staff of 2,000, we supported the client to understand the drivers of decline and develop a plan to reverse the slide, uplifting productivity and ultimately retaining more staff. Focused on the key processes of workflow and people management, we developed a comprehensive change programme now underway.

Combining insights gleaned from companies leading on climate change with core strategy and change management frameworks, the pragmatic, action-oriented board toolkit was launched to support non-executive directors across Europe.

Conducting in-depth research with multiple stakeholders to determine the criteria for successful governance and define possible options, we agreed and detailed a governance structure which would enable the newly independent entity to realise its global ambitions.

We designed and populated a new fundraising management system that stepped up the charity’s fundraising capability by focusing and facilitating their efforts, and significantly improved their pipeline of high-potential funders.

Our work covered multiple brands, regional and head office functions and all restaurant operations. We rapidly identified savings to be achieved through labour scheduling, operational process improvement, head office cost-cutting and reducing complexity. We went on to support the client to detail, trial and implement the plans, including running the transformation PMO.

DfMA (Design for Manufacture and Assembly) has cost and carbon advantages over traditional construction methods. Our work assessed the future shape and direction of the industry to determine how the client could build on a bold investment in manufacturing capability to optimise their participation in the value chain. We then supported them to implement the strategy across their organisation, processes, and capabilities.

Our robust assessment of the current position created a common view across the partnership of the business' strengths and pressing challenges; we then supported conversations across the leadership that developed shared beliefs, reconfirmed purpose and aspirations, and defined goals for the next three years, including where to play. We went on to refine the strategy in key areas, equipping the managing partner with a powerful blueprint for success.